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Talk in terms of the other person’s interests
- The deepest urge in human nature is ‘the desire to be important.’ Make others feel important.
- Give honest and sincere appreciation.
- The only way on earth to influence other people is to talk about what they want and show them how to get it.
- Get the other person’s point of view and see things from that person’s angle as well as from your own.
- You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.
- Remember that a person’s name is to that person the sweetest and most important sound in any language.
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269 reads
Master verbal communication
- Say ‘Hello’ in tones that speak how pleased you are to have the person call.” Smile even on a call, it comes through in voice
- Most times people don't want advice but a friendly, sympathetic listener to whom he could unburden himself. Be a good listener. Encourage others to talk about themselves.
- Ask questions that other people will enjoy answering.
- Story telling is the most underrated skills, Dramatize your ideas, become a great story teller and learn to keep people interested.
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How to deal with conflicts
- In an argument or in a heated situation, keep calm and watch out for your first reaction. It may be you at your worst.
- In an argument, look for areas of agreement.
- Show respect for the other person’s opinions. Never say, ‘You’re wrong directly.
- If you are wrong, admit it quickly and emphatically.
- Say ‘If I were you I would undoubtedly feel just as you do.’ An answer like that will soften people.
- Talk about your own mistakes before criticising the other person.
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How to converse effectively as a leader
- Talk about your own mistakes before criticizing the other person.
- Ask questions instead of giving direct orders.
- Praise the slightest improvement and praise every improvement.
- Give the other person a fine reputation to live up to.
- Make the fault seem easy to correct.
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