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Talk in terms of the other person’s interests
- The deepest urge in human nature is ‘the desire to be important.’ Make others feel important.
- Give honest and sincere appreciation.
- The only way on earth to influence other people is to talk about what they want and show them how to get it.
- Get the other person’s point of view and see things from that person’s angle as well as from your own.
- You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.
- Remember that a person’s name is to that person the sweetest and most important sound in any language.
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Master verbal communication
- Say ‘Hello’ in tones that speak how pleased you are to have the person call.” Smile even on a call, it comes through in voice
- Most times people don't want advice but a friendly, sympathetic listener to whom he could unburden himself. Be a good listener. Encourage others to talk about themselves.
- Ask questions that other people will enjoy answering.
- Story telling is the most underrated skills, Dramatize your ideas, become a great story teller and learn to keep people interested.
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How to deal with conflicts
- In an argument or in a heated situation, keep calm and watch out for your first reaction. It may be you at your worst.
- In an argument, look for areas of agreement.
- Show respect for the other person’s opinions. Never say, ‘You’re wrong directly.
- If you are wrong, admit it quickly and emphatically.
- Say ‘If I were you I would undoubtedly feel just as you do.’ An answer like that will soften people.
- Talk about your own mistakes before criticising the other person.
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How to converse effectively as a leader
- Talk about your own mistakes before criticizing the other person.
- Ask questions instead of giving direct orders.
- Praise the slightest improvement and praise every improvement.
- Give the other person a fine reputation to live up to.
- Make the fault seem easy to correct.
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IDEAS CURATED BY
Curious about different takes? Check out our How to Win Friends and Influence People Summary book page to explore multiple unique summaries written by Deepstash users.
Arghadip Chakraborty's ideas are part of this journey:
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