17. Have a conversation about the conversation. If emotions... - Deepstash

17. Have a conversation about the conversation. If emotions are running hot, try redirecting the discussion to the process. Like the expert negotiators who comment on their feelings and test their understanding of the other side’s feelings, you can sometimes make progress by expressing your disappointment or frustration and asking people if they share it.

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kasayerh

Book summaries mostly ...

This special book examines the critical art of rethinking: learning to question your opinions and open other people’s minds, which can position you for excellence at work and wisdom in life. Awesome read!

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