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How to Complain and Get Results

https://www.kiplinger.com/article/credit/T037-C000-S002-how-to-compain-and-get-results.html

kiplinger.com

How to Complain and Get Results
Impersonal customer service makes it hard to get help. Here's the script for success. By , Associate Editor Taking a complaint to customer service can be maddening. No one wants to deal with endless phone trees, outsourced representatives working from inflexible scripts, automated responses or chatbots.

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3 Keys to breach the company walls

3 Keys to breach the company walls

To breach the customer service walls of the service provider/company, and successfully resolve your complaint, you must use the three p’s: patience, persistence, and politeness.

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Document Everything

Document Everything
Leave a paper or digital trail. For any product or service for which you pay, keep copies of your order confirmations, receipts, contracts, work orders, warranties, service agreements, and billing statements.

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Make your point on Time

Make your point on Time

It helps to complain as soon as you know you have a problem. The more recent your experience, the greater the weight your complaint will carry. Also, memories fade, records get buried, and work staff gets replaced.

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Go to the Next Level

Go to the Next Level
  • If you’re not getting results, take your complaint up the corporate ladder.
  •  Ask a customer service rep, “If you can’t help me, who can I call or write who has the authority to help?

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Take it on Social Media

Take it on Social Media

 If it seems you are being neglected, apply leverage by complaining on social media, also known as Twitter shaming.

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