How to Complain and Get Results - Deepstash

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How to Complain and Get Results

kiplinger.com

3 Keys to breach the company walls

To breach the customer service walls of the service provider/company, and successfully resolve your complaint, you must use the three p’s: patience, persistence, and politeness.

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Document Everything

Leave a paper or digital trail. For any product or service for which you pay, keep copies of your order confirmations, receipts, contracts, work orders, warranties, service agreements, and billing statements.

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Make your point on Time

It helps to complain as soon as you know you have a problem. The more recent your experience, the greater the weight your complaint will carry. Also, memories fade, records get buried, and work staff gets replaced.

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Go to the Next Level

  • If you’re not getting results, take your complaint up the corporate ladder.
  •  Ask a customer service rep, “If you can’t help me, who can I call or write who has the authority to help?

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Take it on Social Media

 If it seems you are being neglected, apply leverage by complaining on social media, also known as Twitter shaming.

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I tried to buy from a business and struggled to pay. By the time they realised 2 days later, it was already too late. Time is of the essence and that’s why I am sharing this with businesses, so we can be more time-bound with our customer engagements

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