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3 Keys to breach the company walls
To breach the customer service walls of the service provider/company, and successfully resolve your complaint, you must use the three p’s: patience, persistence, and politeness.
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Document Everything
Leave a paper or digital trail. For any product or service for which you pay, keep copies of your order confirmations, receipts, contracts, work orders, warranties, service agreements, and billing statements.
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Make your point on Time
It helps to complain as soon as you know you have a problem. The more recent your experience, the greater the weight your complaint will carry. Also, memories fade, records get buried, and work staff gets replaced.
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Go to the Next Level
- If you’re not getting results, take your complaint up the corporate ladder.
- Ask a customer service rep, “If you can’t help me, who can I call or write who has the authority to help?
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Take it on Social Media
If it seems you are being neglected, apply leverage by complaining on social media, also known as Twitter shaming.
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