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How to Complain and Get Results

Go to the Next Level

  • If you’re not getting results, take your complaint up the corporate ladder.
  •  Ask a customer service rep, “If you can’t help me, who can I call or write who has the authority to help?

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How to Complain and Get Results

How to Complain and Get Results

https://www.kiplinger.com/article/credit/T037-C000-S002-how-to-compain-and-get-results.html

kiplinger.com

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Key Ideas

3 Keys to breach the company walls

To breach the customer service walls of the service provider/company, and successfully resolve your complaint, you must use the three p’s: patience, persistence, and politeness.

Document Everything

Leave a paper or digital trail. For any product or service for which you pay, keep copies of your order confirmations, receipts, contracts, work orders, warranties, service agreements, and billing statements.

Make your point on Time

It helps to complain as soon as you know you have a problem. The more recent your experience, the greater the weight your complaint will carry. Also, memories fade, records get buried, and work staff gets replaced.

Go to the Next Level

  • If you’re not getting results, take your complaint up the corporate ladder.
  •  Ask a customer service rep, “If you can’t help me, who can I call or write who has the authority to help?

Take it on Social Media

 If it seems you are being neglected, apply leverage by complaining on social media, also known as Twitter shaming.

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