Learn more about communication with this collection
Improving sleep through mindful breathing exercises
Practicing stress reduction and relaxation techniques
Establishing a relaxing bedtime routine
Go to the Next Level
- If you’re not getting results, take your complaint up the corporate ladder.
- Ask a customer service rep, “If you can’t help me, who can I call or write who has the authority to help?
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Document Everything
Leave a paper or digital trail. For any product or service for which you pay, keep copies of your order confirmations, receipts, contracts, work orders, warranties, service agreements, and billing statements.
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Make your point on Time
It helps to complain as soon as you know you have a problem. The more recent your experience, the greater the weight your complaint will carry. Also, memories fade, records get buried, and work staff gets replaced.
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3 Keys to breach the company walls
To breach the customer service walls of the service provider/company, and successfully resolve your complaint, you must use the three p’s: patience, persistence, and politeness.
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Take it on Social Media
If it seems you are being neglected, apply leverage by complaining on social media, also known as Twitter shaming.
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If you feel like you're influencing others for the wrong reasons, ask:
- How am I drawing attention to myself, and away from others?
- What is the organization missing while it’s focusing on me?
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Use the rules whether for questions about Covid-19 or you get a hot deal for merchandise. Keep these where you can check yourself often.
Slow it down — Scammers often create a sense of urgency so that they can bypass your better instincts. Take your time and ask questions to avoid being rushed (...) .
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Focus on what you can change in the short term
- This will help you move past the paralysis of uncertainty. If your tasks feel intimidating, break them down into small manageable steps.
- If you’re not sure what to prioritize, start with something that will bring you benefits no matter what, like brushing up your CV or updating you...
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