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Document Everything

Document Everything
Leave a paper or digital trail. For any product or service for which you pay, keep copies of your order confirmations, receipts, contracts, work orders, warranties, service agreements, and billing statements.

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3 Keys to breach the company walls

To breach the customer service walls of the service provider/company, and successfully resolve your complaint, you must use the three p’s: patience, persistence, and politeness.

Make your point on Time

It helps to complain as soon as you know you have a problem. The more recent your experience, the greater the weight your complaint will carry. Also, memories fade, records get buried, and work staff gets replaced.

Go to the Next Level
  • If you’re not getting results, take your complaint up the corporate ladder.
  •  Ask a customer service rep, “If you can’t help me, who can I call or write who has the authority to help?
Take it on Social Media

 If it seems you are being neglected, apply leverage by complaining on social media, also known as Twitter shaming.

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Tips To Better Ask For Help
  1. Demonstrate that you've tried to help yourself. Briefly explain what you've tried independently so they know you've tried to solve your problem for yourself before.
  2. Demonstrate that you've acted on the person's advice previously so they won’t be weary you might be wasting their time and not following through.
  3. Consider the timing of your request and asked them when they are free to help so you’re not inconveniencing others.
  4. Use the "Foot in the Door" or "The Door in the Face." In the former a small request that gets the person into "yes" mode is followed by a larger request, while in the latter a large request is denied and followed by a smaller request, which seems more reasonable due to the earlier unreasonable request.
  5. Don't make someone guess what you want, be precise.
  6. Make your requests using multiple channels in customer-service situations. If you don't succeed at first, hang up and try again with a different representative, or switch to a different customer-service channel.
  7. Offer or give more help than you ask for to make people more receptive to your requests.

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IDEA

Instead of buying warranties, consider setting up your own warranty coverage by putting the money aside in an interest-bearing savings account. Then you have full control over the money and can re-purpose those funds.

This strategy will work in your favor more often than it won't. Consider setting aside about half of the cost of the item you bought.