If it seems you are being neglected, apply leverage by complaining on social media, also known as Twitter shaming.

Take it on Social Media

To breach the customer service walls of the service provider/company, and successfully resolve your complaint, you must use the three p’s: patience, persistence, and politeness.

3 Keys to breach the company walls

Leave a paper or digital trail. For any product or service for which you pay, keep copies of your order confirmations, receipts, contracts, work orders, warranties, service agreements, and billing statements.

Document Everything

<ul><li>If you’re not getting results, take your complaint up the corporate ladder.</li><li> Ask a customer service rep, “If you can’t help me, who can I call or write who has the authority to help?</li></ul>

Go to the Next Level

It helps to complain as soon as you know you have a problem. The more recent your experience, the greater the weight your complaint will carry. Also, memories fade, records get buried, and work staff gets replaced.

Make your point on Time

Impersonal customer service makes it hard to get help. Here's the script for success. By , Associate Editor Taking a complaint to customer service can be maddening. No one wants to deal with endless phone trees, outsourced representatives working from inflexible scripts, automated responses or chatbots.

Document Everything

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