If it seems you are being neglected, apply leverage by complaining on social media, also known as Twitter shaming.

It helps to complain as soon as you know you have a problem. The more recent your experience, the greater the weight your complaint will carry. Also, memories fade, records get buried, and work staff gets replaced.

• If you’re not getting results, take your complaint up the corporate ladder.
•  Ask a customer service rep, “If you can’t help me, who can I call or write who has the authority to help?

To breach the customer service walls of the service provider/company, and successfully resolve your complaint, you must use the three p’s: patience, persistence, and politeness.