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Make your point on Time
It helps to complain as soon as you know you have a problem. The more recent your experience, the greater the weight your complaint will carry. Also, memories fade, records get buried, and work staff gets replaced.
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To breach the customer service walls of the service provider/company, and successfully resolve your complaint, you must use the three p’s: patience, persistence, and politeness.
- If you’re not getting results, take your complaint up the corporate ladder.
- Ask a customer service rep, “If you can’t help me, who can I call or write who has the authority to help?
If it seems you are being neglected, apply leverage by complaining on social media, also known as Twitter shaming.
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- Demonstrate that you've tried to help yourself. Briefly explain what you've tried independently so they know you've tried to solve your problem for yourself before.
- Demonstrate that you've acted on the person's advice previously so they won’t be weary you might be wasting their time and not following through.
- Consider the timing of your request and asked them when they are free to help so you’re not inconveniencing others.
- Use the "Foot in the Door" or "The Door in the Face." In the former a small request that gets the person into "yes" mode is followed by a larger request, while in the latter a large request is denied and followed by a smaller request, which seems more reasonable due to the earlier unreasonable request.
- Don't make someone guess what you want, be precise.
- Make your requests using multiple channels in customer-service situations. If you don't succeed at first, hang up and try again with a different representative, or switch to a different customer-service channel.
- Offer or give more help than you ask for to make people more receptive to your requests.
- GitHub offers a list of companies that hire remote workers. Google the companies for online reviews.
- Niche sites like Flexjobs, Jobspresso, Remote.co, We Work Remotely, and Working Nomads offer better options and profiles than big job sites like LinkedIn and Indeed.
If you don't have long-term-care insurance, a chronic illness could quickly drain your retirement funds.
Nearly 70% of seniors will eventually need some form of long-term care, and about 20% of them for more than five years.
Buying long-term-care insurance policies early - generally in your late fifties or early sixties - will help keep the policies affordable.