People express far more through non-verbal cues like facial expressions, gestures than they express their feelings with words. Understanding others through non-verbal communication and feeling empathy for others helps you connect with them more comfortably.
Suppose someone at work messes up with some task. If you provide them with a harsh and sarcastic tone, it does not lead to a solution. Instead, you should try to provide constructive criticism with specifics and suggestions to face the problem face to face. This gives them hope and motivation to do things better.
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Emotional Intelligence explains the importance of emotions in your life, how they help and hurt your ability to navigate the world, followed by practical advice on how to improve your own emotional intelligence and why that is the key to leading a successful life. (Check it out)
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