Learn more about communication with this collection
How to ask open-ended questions
How to avoid awkward silences
How to show interest in others
Effective And Ineffective Conversations
- Our conversations can be structured in ways that support the development of shared trust and enable success. These conversations are the ones in which individuals respect and care about the other person’s perspective; they lead to co-creating conversations where both people Individuals are creating a shared sense of reality rather than trying to persuade the other person to see and agree with their point of view.
- Ineffective conversations occur when individuals try to get their message across and talk past the other person—resulting in shared monologues as opposed to dialogue.
767
5.26K reads
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The Conversational Dashboard: 3 Levels of Conversation
- Transactional: people are exchanging information, updates, and facts that help us confirm if we are on the same page. There is not a lot of trust and people are focused on what they need to get from each other to confirm and validate their own perspectives.
- P...
893
7.11K reads
Trust and Distrust in Conversations
When you trust people, you’re more likely to listen to them. When you don’t trust someone, your brain shuts down and it’s harder for you to pay attention.
The amygdala (the emotional center of the brain) is activated when someone doesn’t have faith in another person; t...
792
4.08K reads
"Change brings with it uncertainty, and uncertainty triggers fear. As leaders learn to reduce fear and increase trust within their organizations, they lay the foundation for higher-level conversations, where opportunities for greater innovation, collaboration, and succ...
JUDITH GLASER
726
4.6K reads
The Assumptions We Make About Other People
Trust is a key factor in helping people connect with each other through conversation. We often make snap decisions and assessments about the person we are talking with and this involves identifying whether we think we can trust them.
This can happen within 0.07 ...
769
8.32K reads
"Conversations are ‘rituals’ we embed into our culture and our relationships, and which give us a way to successfully structure our engagements with others… each ritual has a place and each enhances or impedes communication and engagement… Conversational rituals are what we do when we talk."
JUDITH GLASER
700
5.93K reads
Amygdala Hijack
According to scientists, a person’s brain shuts down rational thinking when they’re faced with a perceived threat. This is called an “amygdala hijack.” When this happens, you should be aware that your brain has shut off rational thinking and try some alternative reactions.
809
4.69K reads
Conversational Blind Spots
They happen when we are seeing the situation from our own individual perspective rather than seeking to understand the other person’s point of view.
For example:
- Assuming others see, feel and think about the situation exactly as we do; this prevents us from ...
801
4.94K reads
“To get to the next level of greatness depends on the quality of our culture, which depends on the quality of our relationships, which depends on the quality of our conversations. Everything happens through conversations!”
JUDITH GLASER
835
11.3K reads
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Essential qualities of effective feedback
- Specific: factul and action-based.
- Both positive and negative (six-to-one ratio).
- Actionable: focused on how can something be improved.
- Focused on a shared goal.
- Manageable and simple.
- Neutral: Emotion adds a c...
Begin from a place of curiosity
Lean into the conversation from a place of curiosity and respect (for yourself and the other person).
Even when the subject of the conversation is difficult, the interaction can remain mutually supportive. Respect the other person’s point of view, and expect them to respect yours.
Win People To Your Way Of Thinking
- The only way to get the best of an argument is to avoid it.
- Show respect for the other person’s opinions. Neversay, “You’re wrong.”
- If you are wrong, admit it quickly and emphatically.
- Begin in a ...
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