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9 Lessons for the First-Time Manager
Delegate work to show trust
Show that you trust your team by delegating work and giving people big problems to solve.
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Key Ideas
1:1 meetings
1:1 meetings matter. It is important to nurture that essential employee-manager relationship. But it still not easy to get right.
Under pressures, managers are still juggl...
1:1 category
The goal of an effective 1:1 is not an update from your direct report or for you to lay down some instructions. It's a conversation. It's a chance to hear about your direct reports' ideas for your product, their career goals, and possibly their opinion of their performance.
Keep a list of three potential topics ready for discussion. When they say they have nothing to discuss, you can jumpstart the conversation with one of your items.
Manager's best tool
Your most precious resource is your own time and energy. When you spend it on your team, it helps build healthy relationships.
Your job as a manager isn't to give advice or 'save the day.'' It's to empower your reports to find the answer themselves. If you want to understand what's going on, ask. Let her lead the conversation while you listen and probe.
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Key Ideas
The Difference Between Managers And Leaders
Leadership involves creating a compelling vision of the future, communicating that vision, and helping people understand and commit to it.
Managers, on the other ...
The Importance Of Delegation
There's only so much that you can achieve working on your own, that's why it's important to delegate effectively. To successfully delegate:
- Explain what your team's role and goals are. Or even formalize it in a team charter, which can also be useful for keeping the team on track.
- Think about the skills, experience and competencies within your team, and start matching people to tasks.
Motivating Your Team
Whatever approach you prefer to adopt, you also need to bear in mind that different people have different needs when it comes to motivation.
One size does not fit all. Some individuals are highly self-motivated, while others will under-perform without managerial input, and you need to be able to handle both.
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Key Ideas
Remote-first Mindset
Accept that you have to put in place remote work systems, even if more than half of your employees ultimately revert to office-based work.
- If done right, a remote-first infrastructu...
Build a socially-connected culture
Intentionally design for the same interactions that would otherwise happen if people were in the office.
- Culture is what naturally happens when a group of people gets together for any period.
- A great culture happens with intentional design and influence. It's the reason you should make your company's mission, vision, values, operating principles, standards, and agreements visible.
- Culture is experienced through emotions, including how your employees feel about the company, you, other leaders, and peers. That feeling is developed through human interaction at the water cooler, kitchen, or hallway conversations.
Your leadership presence
Your people need to feel your presence as a leader as they will have fewer opportunities to see you face to face when they work remotely.
- Regularly show up in a variety of forms that can include weekly video meetings, periodic company-wide emails, or presence in public channels.
- Err on the side of more communication rather than less.