The Motive

Any customer-service oriented company knows that managing wait times are crucial for their customer satisfaction and bottom-line. Whether on the phone, at the checkout counter, or in a restaurant, long wait times lead to a subpar customer experience and a drop in sales.

Cu...

Rehearse. An audience doesn't want to see you struggling to say what's on your mind. 

They've come for a show, an organized presentation of thought. Know your lines: your opening line, headlines, bottom line, and story lines. Being prepared will help you come across in a conversation...

It is normal for an organization to have goals related to revenue, profit and increasing the bottom line. But most organizations forget that the engine of achieving such goals is the people working for the company, and if the focus is on how fast the employees are growing persona...