The more you tell them to calm down, the madder they get. That’s because telling them to calm down devalues the legitimacy of their emotions. And when people feel devalued, they become more emotional.
Good negotiation requires valuing the other party and their needs. Telling someone to calm down fails to recognize the person’s perspective as legitimate, and more often than not, it will do more harm than good.
93
331 reads
CURATED FROM
IDEAS CURATED BY
"Making money is art and working is art and good business is the best art." ~ Andy Warhol
A fantastic introduction to negotiation and learning how to get more as a way of life.
“
The idea is part of this collection:
Learn more about books with this collection
How to overcome fear of rejection
How to embrace vulnerability
Why vulnerability is important for personal growth
Related collections
Similar ideas to Don’t Say “Calm Down”
“Building trust requires nothing more than telling the truth. That’s it. No complicated formula.”
All organizations experience threats, whether the fluctuating stock market, newer technologies making theirs obsolete, competitors gaining more of an edge, etc. For em...
Knowing the other party's needs, wants and desires, getting to know what drives their negotiation, is crucial information in the planning stage.
The more we understand the interests of the other negotiating party, the better we can help them get what they want while taking care of our inter...
The silent conversations that people have with themselves influence how they live their lives. Some people benefit from internal dialogues, while others fall apart.
When we experience distress, research shows that introspection can do more harm than good. Introspection gives rise ...
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates