Don’t Say “Calm Down” - Deepstash

Don’t Say “Calm Down”

The more you tell them to calm down, the madder they get. That’s because telling them to calm down devalues the legitimacy of their emotions. And when people feel devalued, they become more emotional. 

Good negotiation requires valuing the other party and their needs. Telling someone to calm down fails to recognize the person’s perspective as legitimate, and more often than not, it will do more harm than good.

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alexis_tt

"Making money is art and working is art and good business is the best art." ~ Andy Warhol

A fantastic introduction to negotiation and learning how to get more as a way of life.

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