Learn more about teamwork with this collection

Onboarding Matters

How to create a successful onboarding process

Why onboarding is crucial for customer retention

How to measure the success of onboarding

Discover 54 similar ideas in

Onboarding Matters

It takes just

8 mins to read

Establish clear channels of communication

Digital communication can cause more misunderstanding as clear communication often relies on non-verbal cues. Picking the wrong communication tool can create confusion and hurt feelings.

Use email if you're sharing non-sensitive information that doesn't require a response.
Use Slack or a phone call if you're looking for a response in real-time.
A video call or in-person meeting is best for a situation that can lead to misinformation, discussing a sensitive topic, or delivering bad news.

230 reads

MORE IDEAS ON THIS

Be transparent about performance expectations

First-time managers often quantify and track everything their team members do to measure performance. It is confusing as team members don't know which tasks to prioritise and which ones are not measured. Managers may leave standards open to interpretation, which can negatively impact relationship...

194 reads

Clarify task and role expectations

Assuming that someone else is responsible for completing a task may lead to missed deadlines and finger-pointing.

Create a guide that lays out the expectations you have of your team members, their roles, and assigned tasks.
Your guide could include how tasks are ...

162 reads

Managing conflict in a team

Conflict management is one of the biggest fears of new managers. Conflict is not always destructive. It prevents complacency and groupthink. But it can cause havoc on your team if not managed well.

Managing conflict is a skill that few leaders are taught. However, as a new leader, you can m...

239 reads

Manage time expectations

Misalignment of timing or deadlines may cause conflict between team members. For example, when peers collaborate on a project and one person misinterprets how long it will take their partner to complete a task.