Establish clear channels of communication

Digital communication can cause more misunderstanding as clear communication often relies on non-verbal cues. Picking the wrong communication tool can create confusion and hurt feelings.

• Use email if you're sharing non-sensitive information that doesn't require a response.
• Use Slack or a phone call if you're looking for a response in real-time.
• A video call or in-person meeting is best for a situation that can lead to misinformation, discussing a sensitive topic, or delivering bad news.