"When dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bristling with prejudices and motivated by pride and vanity." Rating: 9/10 Related: Read more on Amazon Get the full index of lessons here How to Win Friends and Influence People by Dale Carnegie is a self-help classic that reads as a life manual.
One the best pieces of advice my mentor gave me many years ago was, "When you are in conflict with someone, don't push back." As a young professional, I was shocked and more than a little frustrated. What did that mean? What if I can't defend myself when someone says something wrong about me?
Regardless of whether you are right or wrong, your attitude will determine the outcome of any contentious experience. It’s incredibly important to have a peaceful state of mind before entering into a potential conflict situation.
You just might not know it yet. Too often, we hear "leader" and think of the politician running a country; the CEO piloting a Fortune 500 company; the activist spearheading a social movement; or the celebrity championing the latest trend. These are usually the leaders in the spotlight, getting all the attention.