❗ Change is actually hard

1. Understanding what your user is trying to achieve.
2. Get a good understanding of who else delivers parts of this service and how they relate to your organization.
3. Look at your organization’s ability to deliver all of this service; if this isn’t feasible, define what a rational ...

= pieces of information bound together through meaning/ use

The new logical whole makes the chunk easier to remember & also makes easier to fit it into the “larger picture”.

Just memorizing a fact without understanding is not enough, ...

Changing a behavior always starts with awareness. 

Focus on recognizing your habits and acknowledge the cues that trigger them, which makes it easier to discover which habits you should change and respond in a way that benefits you