Making time to meet

Failure to clearly and explicitly ask for what you need is a common reason why people don’t help.

In many research and practice, most people are willing to help, but they don’t know what you need and can’t help until you tell them. An effec...

• When asking for customer reviews, make the process simple, and provide clear instructions.
• Explain to your customers why you're asking for feedback.
• Time your request for feedback strategically when customers are most interested in sharing. For example...

Scenario: You're at the point of signing the contracts,when the prospect demands a steep discount. Example: "My boss says that if don't drop the price 25 percent, the deal is off."
The worst thing at this point is to give the discount, because then you've told the prospec...