Research shows empathy also has bottom-line benefits, including boosts to productivity, customer loyalty and recommendations.
Day 1: Reflect on your current understanding of empathy and begin a daily practice of stopping occasionally to become aware of what you’re feeling.
Day 2: Had you ever heard MBTI test? Find out whether you are towards F-feeling or T-thinking. Check it on Thinker (T) or Feeler (F)? Key Differences (personalityjunkie.com).
Day 3: Reflect on the ways empathy differs from sympathy.
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