Check 11

Before discussing performance in a 1:1 meeting, check your empathy first. You want to add value and find out how your direct report feels.

• Does the person you're managing feel invested in your company or team goals?
• Does he/she feel as if you've got his/her back...

A leader's response to what is happening is of the greatest importance. 

Therefore, providing guidelines while keeping his or her sense of perspective can turn a leader in the most powerful person involved in that very crisis, even if he or she is not taking action directly.

In Harry Potter and the Prisoner of Azkaban, Harry initially struggles to produce a strong Patronus not just because of happy memory but also because Harry hasn’t fully realized his own potential or internal strength. He’s still in a mindset where he subconsciousl...