Rules for remote work

Just after WW2, there was a rise in corporate headquarters and larger office spaces and cubicles. During this time, the 8-hour workday was established.

Then came the advancements in computers and technology that lead to remote workers of today. The internet and public WiFi allowed employees to do everything they would in their cubicle, but outside the office. They can also work all hours of the day.

4.3 million people currently work from home in the United States at least half of the time, and this figure has grown by 150% in the last 13 years.  

Remote workers tend to have higher engagement rates and higher productivity levels. Once they switch to remote work, they rarely want to become office bound again.

WFH (Work From Home) eventually means you are working from coffee shops, parking lots, from your car while driving, and almost anywhere you can log in to your laptop or communicate on your phone.

No one knows where you are and what you are doing, and that can be an advantage, but also can be misused. 

The schedule that makes you start early, and mimic the office hours works best, as you end up being free earlier too. However, night owls may find working at night to be more productive or comfortable for them.

Maintaining a schedule in a routine, while incorporating regular exercise with it, works best.

Remote working is not without its challenges, with many feeling isolated and unmotivated, being left on their own.

Communication is trickier with colleagues and bosses, and there is a general lack of transparency and chances of overworking.

• Being Tech Savvy: A Good PC/Laptop, the latest tools and software for the job, and a reliable internet connection are a must for most remote working profiles.
• Good Communication Skills: Most of the communication will be written, and one should be able to articulate complex concepts and subtleties while being concise. This link provides a handy guide.

• Loneliness was reported as the biggest downside for 21% of remote employees, and one of the reasons that makes them more likely to quit.
• Most remote managers say they’d be more inclined to stay if they had more friends at work.
• Individuals who have 15 minutes to socialize with colleagues have a 20% increase in performance over their peers who don't.
• Positive social relationships are correlated with better life expectancy.

If your icebreaker questions are intriguing, cheeky, humorous – the answers you receive will be, too.

Many remote teams will kick off their weekly meeting with an icebreaker question or insert it during their morning stand-up meeting. Even more popular is asking a series of icebreaker questions during the onboarding process when hiring someone.

In a remote team, you'll need the right tools to make sure everyone stays on the same page and can continue to execute without a physical person standing next to them.

You likely will need a tool in certain categories like group chat and video conferencing to make remote successful.

Good processes let you get work done in the absence of all else. They provide structure and direction for getting things done.

A few examples from Zapier:

• Weekly Hangouts;
• Weekly One-on-Ones;
• Bring the team together 2 times/year somewhere cool;
• Automate anything that can be automated.

Even high-performing employees can face a decline in job performance and engagement when working remotely. This can be due to:

• Lack of face-to-face supervision, which leads to a two-way communication gap and even mistrust.
• There is a delay in the procurement of information as remote workers aren’t able to sense the atmosphere and real-time events at the workplace, leading to a lack of ‘mutual knowledge’.
• A sense of isolation among remote workers, leading to a feeling of less belongingness within the organization.
• Distractions at home due to unplanned work-from-home transition, with employees balancing childcare and many other responsibilities along with work.

A few specific, research-backed steps that can be taken to improve the engagement and productivity of remote employees:

• Establishing Structured Daily check-ins, by establishing a daily call or touchpoint.
• Providing several different communication technology options, using virtual communication tools like Slack, Zoom, Microsoft Teams etc., and making use of video conferencing.
• Establishing clear rules of engagement for communicating with the coworkers or the managers, according to the levels of urgency.
• Providing opportunities for remote social interaction by talking about non-work activities, thereby reducing the feeling of isolation among remote workers.
• Offering encouragement and emotional support by listening to the workers, acknowledging their stress, and keeping their needs and issues in focus.

Nonvirtual work cements social relationships. And for remote workers, being committed to making an effort and spending resources to make remote work feel personal and connected can replace that.

Just scheduling a video call once a week and having some pleasant small talk can be enough to build relationships that last. 

Voice and video calls can help you feel more in touch with your team and avoid the issues of asynchronous communication like time lags or misunderstandings.

However, you'll likely spend a lot of your day communicating via text as it’s a good way to interact without interrupting their work. So you need to be able to get your point across clearly and simply, show empathy and understanding, and be efficient to avoid wasted time.

Remote workers can feel overwhelmed by the amount of text they have to process. So finding ways to keep on top of what's going on is imperative for communicating efficiently with others.

Create archive lists and CC irrelevant emails to them, so you can save and share them without flooding non-involved people. 

For many of us, the office becomes a fun place due to a sense of community, purpose and fun interactions that make up an office day. To try and mimic your office culture virtually:

1. Set up Slack channels for water cooler conversation
2. Schedule virtual movie days, when the same movie is streamed with the chat option on.
3. Try to recreate virtual versions of what employees miss the most in office, like a coffee break, for instance.

Being social at office lubricates official conversations and the work itself. The more we spend time with colleagues having non-essential chatter, the easier our work becomes with them.

It helps to be creative and infuse fun into a virtual interaction. Any official conversation, like a manager meeting his subordinates in a one-on-one meeting, can start by asking about the person’s life (something unrelated to work), so that a connection is built.

Creating accountability is a great way to manage the work remotely. Accountability is shifted to the teammates, who are now supposed to be responsible for their own work and decisions.

One way to build accountability in remote teams is to assign groups and let teammates hold each other responsible. Also make teammates share their work experience and any issues they face, publicly (within the team) so that it acts as a ready solution for others, reducing repeat work.

Even if the team is small, document, formalize and map each process, making it scalable and automatic.

Standard Operating Procedures, if used correctly in a remote setting, can act like a central nervous system.