Connect - Deepstash

Connect

Community is a form of medicine. We need to feel seen, heard, and understood and extend the same in return.

It won't just happen. You're going to need to schedule it. Listen and offer your support with generosity. Invite others to do the same.

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It is frustrating when you're arguing with someone, and you feel like they don't listen. But you really only have control over what you do. You can't make someone listen to you, but you can listen to them.

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8. Empathize verbally or visually

We've established that empathy is important to CSMs but it should be clear that you can be vocal with your support and empathy. Regardless of whether you're talking through video or an in-person meeting. 

Do everything in your power to make your customer feel seen and heard. 

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