Community is a form of medicine. We need to feel seen, heard, and understood and extend the same in return.
It won't just happen. You're going to need to schedule it. Listen and offer your support with generosity. Invite others to do the same.
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We've established that empathy is important to CSMs but it should be clear that you can be vocal with your support and empathy. Regardless of whether you're talking through video or an in-person meeting.
Do everything in your power to make your customer feel seen and heard.
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