We all know a few people that cause grief, not merely because they have a bad day but because they have severe problems and are unwilling to change.
We can learn enough to recognize if someone is a "high-conflict person" and avoid them as much as possible.
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If you have to remind someone that they owe you one, chances are they don’t feel as if they do. Reminding them that they owe you a favor both makes the other person feel as if you’re trying to control them and it makes the other person feel as if you’re keeping a scorecard, and that’s fund...
Let them fully state their point of view about the issue/conflict/problem without interruption. What do they feel people misunderstand about them? What do they want or expect from others?
The idea is to remain as neutral as possible. Just listening may be enough to allow some...
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