When do they first experience the brand? How do they experience it? And what do they do after their first experience?
These types of questions helps really better understand the brand and the business from the customer's perspective.
All marketing strategies have gaps, and the funnel helps you recognize and fix them. e.g display ads aren't connecting with potential customer, webpage loads slowly
e.g. you may track the % of potential customers that become paying customers.
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A graphic representation of the process through which people go from learning about a brand to becoming a loyal customer
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