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5 Ways To Avoid A Massive Email Misunderstanding

Emotions are hard to express with text

Emotions are hard to express with text

When you meet in real life, you can read a person’s emotions. Even with a phone call you can extract a lot of information from someone's tone of voice.

But with email, you’re flying blind, which is why it’s easy to be misinterpreted.

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5 Ways To Avoid A Massive Email Misunderstanding

5 Ways To Avoid A Massive Email Misunderstanding

https://www.fastcompany.com/3054178/5-ways-to-avoid-a-massive-email-misunderstanding

fastcompany.com

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Key Idea

Emotions are hard to express with text

When you meet in real life, you can read a person’s emotions. Even with a phone call you can extract a lot of information from someone's tone of voice.

But with email, you’re flying blind, which is why it’s easy to be misinterpreted.

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Building Rapport Remotely

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  • smile, tilt your chin lower so you're not looking down on them, and slow down your speech during your vid...

Relying On Text The Right Way

Voice and video calls can help you feel more in touch with your team and avoid the issues of asynchronous communication like time lags or misunderstandings.

However, you'll likely spend a lot of your day communicating via text as it’s a good way to interact without interrupting their work. So you need to be able to get your point across clearly and simply, show empathy and understanding, and be efficient to avoid wasted time.

Staying Up To Date

Remote workers can feel overwhelmed by the amount of text they have to process. So finding ways to keep on top of what's going on is imperative for communicating efficiently with others.

Create archive lists and CC irrelevant emails to them, so you can save and share them without flooding non-involved people. 

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Take a Vacation and Fully Unplug

Vacations with loved ones will help entrepreneurs avoid burnout. It's important to put on an out-of-office message, too, and not respond to emails. Another benefit of taking a vacat...

Forget Balance, Find Harmony

I think people who say it’s all about work-life balance are wrong. I value finding passion and harmony in my work by being connected to and caring about my team and my customers and making a big difference in their lives. I would burn out way faster working five hours a day at a job that was hurting my soul than I would working 15 hours a day at a job that's feeding my soul.

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Know Your Breaking Point

I think most entrepreneurs will tell you it's impossible to unplug—so burnout is almost inevitable. However, it's important to know when you're close to or at a burnout stage. Something as simple as taking a day off, going for a bike ride, or having a fun night out with friends can help to take the edge off.

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Email and productivity

Email is an extremely useful communication tool.  But when used inappropriately, email can hinder productivity.

More than one-quarter of a worker's day on average is spent answ...

Set aside time

... to read and respond to email. Don’t leave your email program open all day long. Alerts from incoming messages can interrupt your work flow. Instead, schedule specific blocks of time throughout the day for checking your email. 

You might even try marking your calendar and setting your availability to “busy.” If necessary, turn off your cellphone and shut your office door to prevent interruptions.

Take action immediately

  • browse the inbox for emails that can be immediately deleted (spam or promotional emails). Then select messages that don’t require a response and delete or archive them. 
  • Don’t let important emails sit in your inbox for days. Unless you’re on vacation, respond within 48 hours. Reply to the sender as soon as you’ve read his or her message.
  • If you’re unable to respond immediately, communicate to the sender that you received the message and will be in touch shortly. Set a deadline and follow up.

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