Technology can interfere with communication

• Team collaboration tools combine the virtual office and water cooler, as the team can touch base with other employees working across the globe.
• Project management tools create a digital to-do list that keeps everyone on the team in the know.
• Virtual conferenc...

Failing in communication can have a big impact during a crisis. Sometimes things that are transparent to one party may be interpreted differently by another. Therefore, choosing certain words can help us to persuade and win over people we are talking to.

Whenever you feel swept along in a virtual firestorm, ask yourself if you would deliver your response to this person face-to-face.

If a comment triggers anger in you, don't immediately fire back. Step away for a while before responding. Shut down your comp...