Managing A Stressful Conversation
- Respect the other person, and acknowledge the problem, along with the responsibility, making the conversation impersonal and non-provoking.
- Restate your intentions using a non-threatening, neutral language, aligning your core objective with your words without attacking the listener.
- If a person is using a manipulative, aggressive tactic, one can neutralize it by naming it, openly identifying what the other person is trying to do.
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The idea is part of this collection:
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Understanding the importance of decision-making
Identifying biases that affect decision-making
Analyzing the potential outcomes of a decision
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