Managing A Stressful Conversation
- Respect the other person, and acknowledge the problem, along with the responsibility, making the conversation impersonal and non-provoking.
- Restate your intentions using a non-threatening, neutral language, aligning your core objective with your words without attacking the listener.
- If a person is using a manipulative, aggressive tactic, one can neutralize it by naming it, openly identifying what the other person is trying to do.
249
981 reads
CURATED FROM
IDEAS CURATED BY
The idea is part of this collection:
Learn more about communication with this collection
Understanding the importance of decision-making
Identifying biases that affect decision-making
Analyzing the potential outcomes of a decision
Related collections
Similar ideas to Managing A Stressful Conversation
Become a boundary-setting boss
How to draw your lines with confidence.
- Be assertive. Assertive language is clear and non-negotiable, without blaming or threatening the receiver. Be assertive using "I statements."
- Learn to say no. You can say no without an explanation and without providing any e...
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates