Why people experience empathy gaps
The way we process and make decisions depends on our current mental state.
When we are angry, we struggle to understand the perception of someone who doesn't care about the same thing because we are in a different mental state than they are. Empathy gaps toward people in one's outgroup can be because of a need to form boundaries around one's social group.
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Types of empathy gaps
- Cold-to-hot empathy gaps. When someone is in a cold (emotionally neutral) state, they have trouble understanding someone in a hot (emotional state). A calm person might be unable to predict how they will act when they're upset.
- Hot-to-cold empathy ...
The empathy gap
The empathy gap is a cognitive bias that causes people to struggle to understand mental states that are different from their own.
When someone is happy or angry, they struggle to understand the perspective of someone who is in a different mental state, whether that pe...
Handling empathy gaps
- Visualize different mental states and perspectives. Visualize how you will feel and think when you are in a different mental state. This technique is also helpful to understand someone else's feelings and behavior.
- Explain the different perspectives.
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