Why people experience empathy gaps
The way we process and make decisions depends on our current mental state.
When we are angry, we struggle to understand the perception of someone who doesn't care about the same thing because we are in a different mental state than they are. Empathy gaps toward people in one's outgroup can be because of a need to form boundaries around one's social group.
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Types of empathy gaps
- Cold-to-hot empathy gaps. When someone is in a cold (emotionally neutral) state, they have trouble understanding someone in a hot (emotional state). A calm person might be unable to predict how they will act when they're upset.
- Hot-to-cold empathy ...
Handling empathy gaps
- Visualize different mental states and perspectives. Visualize how you will feel and think when you are in a different mental state. This technique is also helpful to understand someone else's feelings and behavior.
- Explain the different perspectives.
Why people experience the halo effect
- We form a first impression of someone, then try to prove that that impression is right.
- We may struggle to separate the different traits that an entity is composed of. For example, if we try to assess someone's competence at work, we take irrel...
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