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Conducting effective interviews
Identifying the right candidates for the job
Creating a positive candidate experience
Why people experience empathy gaps
The way we process and make decisions depends on our current mental state.
When we are angry, we struggle to understand the perception of someone who doesn't care about the same thing because we are in a different mental state than they are. Empathy gaps toward people in one's outgroup can be because of a need to form boundaries around one's social group.
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Handling empathy gaps
- Visualize different mental states and perspectives. Visualize how you will feel and think when you are in a different mental state. This technique is also helpful to understand someone else's feelings and behavior.
- Explain the different perspectives.
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The empathy gap
The empathy gap is a cognitive bias that causes people to struggle to understand mental states that are different from their own.
When someone is happy or angry, they struggle to understand the perspective of someone who is in a different mental state, whether that pe...
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Examples of empathy gaps
The empathy gap causes us to misjudge our own emotions and behaviors. Examples include overestimating our ability to stay composed in a stressful event, overestimating the likelihood that we can control our desire for an addictive substance, such as coffee, or underestimating...
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Types of empathy gaps
- Cold-to-hot empathy gaps. When someone is in a cold (emotionally neutral) state, they have trouble understanding someone in a hot (emotional state). A calm person might be unable to predict how they will act when they're upset.
- Hot-to-cold empathy ...
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Related collections
More like this
Types of empathy gaps
- Cold-to-hot empathy gaps. When someone is in a cold (emotionally neutral) state, they have trouble understanding someone in a hot (emotional state). A calm person might be unable to predict how they will act when they're upset.
- Hot-to-cold empathy ...
Handling empathy gaps
- Visualize different mental states and perspectives. Visualize how you will feel and think when you are in a different mental state. This technique is also helpful to understand someone else's feelings and behavior.
- Explain the different perspectives.
Why people experience the halo effect
- We form a first impression of someone, then try to prove that that impression is right.
- We may struggle to separate the different traits that an entity is composed of. For example, if we try to assess someone's competence at work, we take irrel...
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