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Feedback Is Not Enough
Feedback: The Old Way Is Not Working
The traditional method of feedback, the one-way, isolated, episodic interaction in which the manager politely uses the sandwich approach to focus on past mistakes is not working any more.
An interactive two-way communication is key, in which genuine, sincere and meaningful conversation is evident and is heard both ways. If there is a script to be followed at all times, then there is a problem, but if difficult conversations start to look easy due to frequent, human conversations, then a two-way street has been established.
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9
Key Ideas
Feedback
Feedback provides an opportunity to gain insights about a person's personal and professional actions.
Without feedback, we will move in the same direction without realizing our shortcomings. ...
Types of feedback
- Positive vs. negative. Positive feedback confirms that someone is taking good action, while negative feedback shows what actions need to be corrected.
- Formal vs. informal. Formal feedback is given on a set schedule, and informal feedback is short and follows after an action or event.
- Annual vs. monthly
- Verbal vs. written
- Manager vs. peer
Effective feedback
- Objective. Don't let your personal feelings get in the way.
- Timely. Feedback should follow when the event is still fresh.
- Constructive. Give respect and show that you have their best interests in mind.
- Actionable. Feedback must include immediate next steps.
- Warranted. Give your employees room for mistakes and learn from them.
5
Key Ideas
One on one meetings
...are held between a team leader and team member.
They are conversations that usually last no longer than 10 to 30 minutes where they discuss what is going well and what needs t...
A recommended agenda
Most effective one on one meetings typically last about 30 minutes:
- 10 minutes for the direct report from the employee;
- 10 minutes for the manager’s remarks and messages, and;
- 10 minutes for the employee and manager to draw a way forward.
Objectives of effective 1:1 meetings
- find out about the employee’s current emotional state.
- track the status of the employee’s performance and how their goals are coming along.
- learn if there are any obstacles in the way to the employee’s goals.
- discuss specific issues – either the employee’s, the manager’s, or both.
- get honest value-added feedback from the employee.
- provide an opportunity for the manager to coach the employee.
- share formal and informal information about the team and company as a whole.
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Key Ideas
1:1 meetings
1:1 meetings matter. It is important to nurture that essential employee-manager relationship. But it still not easy to get right.
Under pressures, managers are still juggl...
1:1 category
The goal of an effective 1:1 is not an update from your direct report or for you to lay down some instructions. It's a conversation. It's a chance to hear about your direct reports' ideas for your product, their career goals, and possibly their opinion of their performance.
Keep a list of three potential topics ready for discussion. When they say they have nothing to discuss, you can jumpstart the conversation with one of your items.
Manager's best tool
Your most precious resource is your own time and energy. When you spend it on your team, it helps build healthy relationships.
Your job as a manager isn't to give advice or 'save the day.'' It's to empower your reports to find the answer themselves. If you want to understand what's going on, ask. Let her lead the conversation while you listen and probe.