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Feedback Is Not Enough
Turn Feedback Into Coaching
When the employee experiences bitter feedback related to the past which is useless to the current scenario, it creates an atmosphere of distrust. Managers need to be adaptive and coach the employee in real-time, focusing on the future, and not on the past.
Great managers paint a vision of the upcoming goal, and how to succeed in achieving the same, while clearing the obstacles the employee will eventually face.
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Key Ideas
One on one meetings
...are held between a team leader and team member.
They are conversations that usually last no longer than 10 to 30 minutes where they discuss what is going well and what needs t...
A recommended agenda
Most effective one on one meetings typically last about 30 minutes:
- 10 minutes for the direct report from the employee;
- 10 minutes for the manager’s remarks and messages, and;
- 10 minutes for the employee and manager to draw a way forward.
Objectives of effective 1:1 meetings
- find out about the employee’s current emotional state.
- track the status of the employee’s performance and how their goals are coming along.
- learn if there are any obstacles in the way to the employee’s goals.
- discuss specific issues – either the employee’s, the manager’s, or both.
- get honest value-added feedback from the employee.
- provide an opportunity for the manager to coach the employee.
- share formal and informal information about the team and company as a whole.
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Key Ideas
Feedback
Feedback provides an opportunity to gain insights about a person's personal and professional actions.
Without feedback, we will move in the same direction without realizing our shortcomings. ...
Types of feedback
- Positive vs. negative. Positive feedback confirms that someone is taking good action, while negative feedback shows what actions need to be corrected.
- Formal vs. informal. Formal feedback is given on a set schedule, and informal feedback is short and follows after an action or event.
- Annual vs. monthly
- Verbal vs. written
- Manager vs. peer
Effective feedback
- Objective. Don't let your personal feelings get in the way.
- Timely. Feedback should follow when the event is still fresh.
- Constructive. Give respect and show that you have their best interests in mind.
- Actionable. Feedback must include immediate next steps.
- Warranted. Give your employees room for mistakes and learn from them.
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Key Ideas
Remote-first Mindset
Accept that you have to put in place remote work systems, even if more than half of your employees ultimately revert to office-based work.
- If done right, a remote-first infrastructu...
Build a socially-connected culture
Intentionally design for the same interactions that would otherwise happen if people were in the office.
- Culture is what naturally happens when a group of people gets together for any period.
- A great culture happens with intentional design and influence. It's the reason you should make your company's mission, vision, values, operating principles, standards, and agreements visible.
- Culture is experienced through emotions, including how your employees feel about the company, you, other leaders, and peers. That feeling is developed through human interaction at the water cooler, kitchen, or hallway conversations.
Your leadership presence
Your people need to feel your presence as a leader as they will have fewer opportunities to see you face to face when they work remotely.
- Regularly show up in a variety of forms that can include weekly video meetings, periodic company-wide emails, or presence in public channels.
- Err on the side of more communication rather than less.