Don’t Fix The Problem

Keep your criticism to your observations, and the impact they have. Don't try to fix the problem, just identify it.

Offer to help fix the problem, and to support the solution that the other person comes up with. Unless you know how to do the work your coworker is doing, do...

Empathy is the ability to feel and relate to another being. It's natural to experience this towards our friends, family, colleagues, and even strangers. When we empathize with someone, our good intentions often get lost in translation when we communicate.

Oftentimes,...

A well-crafted problem statement ensures the team shares an understanding of the core problem your customers are facing. But not every problem is equally important. Some problems need a straightforward solution, while others require more innovation.

The steps you take – and the amount ...