Closing A Difficult Conversation
- As the conversation comes to a close take the time to reflect back on what you've discussed, the next steps to be taken, and if there's anything left each party wants to say to the other.
- Remember to ask the most important thing before closing the conversation and that is "What has changed for you as a result of this conversation?"
- Lastly, express gratitude towards the other person regardless of what may.
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