The Five Golden Rules Of Communication

What you say is less important than what other people want to hear.

To get people to respond to your communication in the way that you want, you need to pepper your messaging with statements that get them onside.

A good way to start is by using the phrase ‘thank you’. 

It is an exchange that requires feedback. 

For example, if you are asking someone to do something,  you could add in the following comment: “If you’re having difficulties or challenges with the project that you want to raise, please let me know and I’ll do my best to help.”

If your attempts at communication fail, blame yourself. 

You clearly haven’t conveyed the message in a way that your audience wants to hear, at a time that works for them. Reflect on what might have gone wrong, so that you can do better next time, and then move on.