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How to ask open-ended questions
How to avoid awkward silences
How to show interest in others
Principles to follow:
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One of the fundamental keys to successful human relations is understanding that other people may be totally wrong, but they don’t think they are.
Put yourself in their place. Success in dealing with people depends on a sympathetic grasp of the other person’s viewpo...
When talking with people, we should never begin with the points on which we disagree. We should start by emphasizing the things on which we agree, and be sure to convey that we’re both striving for the same result - our differences are in method, but not purpose....
We are interested in others when they are interested in us.
If you want to make friends, put yourself out to do things for other people – things that require time, energy, unselfishness, and thoughtfulness.
You must have a good time meeting people if you expect them to have a good time meeting you.
Actions speak louder than words, and a genuine smile says, “I like you, You make me happy". But an insincere grin doesn’t fool anybody. We know it is mechanical and we res...
The only way to get the best of an argument is to avoid it.
If we lose the argument, we lose; if we win the argument, we have made the other person feel inferior, hurt his pride, and made him resent us. In other words, we still lose.
People want the approval of those with whom they come in contact. They want recognition of their true worth. They want a feeling that they are essential to the world.
But they don’t want to listen to cheap, insincere flattery - they crave sincere appreciat...
Calling someone by their name is like paying them a very subtle compliment. Conversely, forgetting or misspelling someone's name can have the opposite effect and make it feel as though we are distant and disinterested in them.
From the waitress to the senior executive,...
The only way to influence other people is to talk about what they want and show them how to get it.
To convince someone to do something, we have to frame it in terms of what motivates them. And in order to do that, we have to be able to see things ...
We aren’t able to make real changes by criticizing people, and we’re instead often met with resentment. It’s important to remember that when dealing with people, we’re dealing not with creatures of logic, but with creatures of emotion, who are motivated by pride and ego.
"The deepest principle in human nature is the craving to be appreciated."
"The royal road to a person’s heart is to talk about the things he or she treasures most."
To be a good conversationalist, be an attentive listener.
Most people would prefer a good listener to a good talker.
Currently in love with cycling. Obsessed with creating helpful stuff.
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PRINCIPLE 1- Become genuinely interested in other people.
PRINCIPLE 2- Smile.
PRINCIPLE 3- Remember that a person’s name is to that person the sweetest and most important sound in any language.
PRINCIPLE 4- Be a good listener. Encourage others to talk about themselves.
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