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Creating A Culture Of Learning

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Creating A Culture Of Learning

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Enforce logic in conversations

Enforce logic in conversations

People’s emotions tend to heat up when there is a disagreement. Remain calm and analytical at all times; it is more difficult to shut down a logical exchange rather than an emotional one. 

66

208 reads

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Watch out for assertive “fast talkers

Watch out for assertive “fast talkers

They things faster than they can be assessed, as a way of pushing their agenda past other people’s examination or objections. 

If you’re feeling pressured, say something like, “I’m going to need to slow you down so I can make sense of what you’re saying.” Then, ask your questions. 

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194 reads

Assigning personal responsibilities

Assigning personal responsibilities

Often, groups will make a decision to do something without assigning personal responsibilities, so it is not clear who is supposed to follow up by doing what. 

Be clear in assigning personal responsibilities.

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180 reads

Achieve completion in conversations

Achieve completion in conversations

Conversations that fail to reach completion are a waste of time. 

When there is an exchange of ideas, it is important to end it by stating the conclusions. If there is agreement, say it; if not, say that. When further action has been decided, get those tasks on a to-do list, assign p...

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192 reads

Align objectives with appropriate types of communication

Align objectives with appropriate types of communication

Make clear what type of communication you are going to have in light of the objectives and priorities. 

If your goal is to have people with different opinions work through their differences (i.e., open-minded debate), you’ll run your meeting differently than if its goal is to educate.

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204 reads

Asertiveness and open-mindedness

Asertiveness and open-mindedness

It is up to the meeting leader to balance conflicting perspectives, push through impasses and decide how to spend time wisely.

If you’re running the conversation, you should be weighing the potential cost in the time that it takes to explore opinions of inexperienced employees versus...

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184 reads

The “2-minute rule”

The “2-minute rule”

It establishes that you have to give someone 2 uninterrupted minutes to explain their thinking, before jumping in with your own. 

This ensures everyone has time to communicate their thoughts without worrying they will be misunderstood or drowned out by a louder voice.

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Watch out for “topic slip"

Watch out for “topic slip"

Topic slip is random drifting from topic to topic without achieving completion on any of them. 

One way to avoid is by tracking the conversation on a whiteboard so that everyone can see where you are.

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205 reads

Goals and directors of a meeting

Goals and directors of a meeting

Without someone clearly responsible, meetings have a high risk of being directionless and unproductive.

Every meeting should be aimed at achieving someone’s goals; that person is the one responsible for the meeting and decides what they want to get out of it and how they will...

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468 reads

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Difficulties in reaching out

There are a lot of reasons talking about our problems can be difficult:

  • We may be educated to internalize feelings, rather than expressing them.
  • The emotions we're dealing with (guilt or shame) can feel so overwhelming that we can’t get up the motivation to talk ab...

Validate your own emotions

One of the hardest things about other people’s bad moods is the emotions they tend to stir up in us.

The trouble is, once we’re deep into a spiral of our own negative emotion, it’s hard to have enough mental and emotional bandwidth to navigate our own mood and that of someone else. T...

Emotional inception

Emotional inception

Rather than attempting to persuade us (via our rational, analytical minds), ads prey on our emotions. The objective of advertising is to seed positive ideas & memories that will attract you to the brand. Associations between emotions and the product grow and deepen over ...

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