The Art of Confrontation - Deepstash

deepstash

Beta

deepstash

Beta

Three Star Leadership | Wally Bock | Leadership and the Art of Confrontation

The Art of Confrontation

  • Develop relationships with your team members: that way both of you are more willing to listen.
  • Don’t put it off.
  • Choose a private and safe place.
  • Plan what you’re going to say, according to the person you are talking to.
  • Be factual and objective
  • Wait for the other person to talk next. When you’ve said your piece, shut up. 
  • Don’t end the session until you’ve agreed on 3 things:  what will change, when it will change and how both of you will know that it’s changed.

90 SAVES


This is a professional note extracted from an online article.

Read more efficiently

Save what inspires you

Remember anything

IDEA EXTRACTED FROM:

Three Star Leadership | Wally Bock | Leadership and the Art of Confrontation

Three Star Leadership | Wally Bock | Leadership and the Art of Confrontation

https://www.threestarleadership.com/communication/leadership-and-the-art-of-confrontation#

threestarleadership.com

1

Key Idea

EXPLORE MORE AROUND THESE TOPICS:

SIMILAR ARTICLES & IDEAS:

Tough conversations

If leadership is your job, you can’t walk away from them. Because they're part of your job.
These are conversations about performance and behavior. Most bosses dread them.

Make tough conversations easier
  • Touch base often, to catch problems when they're small.
  • Build relationships through conversations. Your employees will learn about you and whether they can trust you.
  • Have regular one-on-ones with your team members.
  • Solve problems as they appear. The smaller, the easier to handle.
  • Keep tough conversations private, away from distractions.
  • Tailor what you say and do to the person you’re meeting with.
  • Treat people with dignity.
Leadership and Listening

Listening is a critical leadership skill you can master. 

It will help you learn about the people you work with, demonstrate you think they’re important, and help you make better ...

Listening will help you lead more effectively
  • When you listen, you learn: about your teammates and what’s important to them, ideas, stories, concerns.
  • Listening sends the message that you value the other person.
  • Listening helps you make good decisions: it slows you down so you can diagnose effectively before you act.
Learn to Listen Well
  • Show that you’re paying attention. Lean in. Make eye contact. Nod.
  • Paraphrase what the other person said and ask them if you got it. 
  • Ask open-ended questions to encourage them to continue and increase your understanding.
  • Take notes during the conversation if it helps you and doesn’t make the other person uncomfortable. 
Managing Your Boss
Managing Your Boss

Managing one’s boss can be a challenge, and most people have problems and frustrations with their superiors.

Working optimally with your boss means trying to produce the best possible r...

Talk About Priorities

Try connecting with your manager on a regular basis, clearing the work goals and priorities of the coming weeks or months.

Ensure that this line of communication is open so that there is clarity on both sides.

Regular Touchpoints

Just like setting priorities, there has to be a regular touchpoint system established, for checking in and getting queries solved.

Maintaining regularity of the meeting is imperative, though there are bound to be cancellations due to other priorities of your boss. It helps to take this into account and pushing for the meeting nonetheless.

3 more ideas