The Art of Confrontation
- Develop relationships with your team members: that way both of you are more willing to listen.
- Don’t put it off.
- Choose a private and safe place.
- Plan what you’re going to say, according to the person you are talking to.
- Be factual and objective.
- Wait for the other person to talk next. When you’ve said your piece, shut up.
- Don’t end the session until you’ve agreed on 3 things: what will change, when it will change and how both of you will know that it’s changed.
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