Deflecting A Request To Someone Else

Introducing someone you just met to someone else makes you look good and like you know a lot of people, especially if you say they are your friend. It can also help you remember their name.

For bonus charm points, introduce them to a "patsy", or someone that will make you look...

This is the one ‘intentional’ dead end your user might face – where someone has a situation that simply doesn’t fit your service. For example, someone lives too far away for you to deliver to them, or doesn’t meet the criteria your service has set out for another reason.

Although your servi...

Ensure that you speak with someone who is ahead of you in at least one dimension of their life, once per week. If you're working on your health, have a conversation with the person who is fit at the gym.

The biggest mistake we can make with self-improvement is to be too in...