When emotions start to take over, remind yourself that the more in control you are of your emotions, the better you'll be able to deliver the message.

Talk in an even tone and keep it professional. Don’t let your emotions dictate your delivery or the other will too. This is especially important when talking to someone you are closely with.

Try to focus at things solely from a fact based standpoint. When emotions start to tak...

Self-control has two components:

• Our ability to resist temptations
• Our ability to exercise control over our behaviour and emotions.

Self-control plays a key role in our lives, keeping us sane and alive, as we don’t give in to t...