Ideas from books, articles & podcasts.
We tend to measure performance by what happens when things are going well. Yet how people, organizations, companies, leaders, and other things do on their best day isn’t all that instructive. To find the truth, we need to look at what happens on the worst day.
MORE IDEAS FROM THE SAME ARTICLE
From a customer standpoint, companies are only as good as how they behave in a public relations crisis.
Products and services are only as good as they are when they break, not when everything is functioning fine.
Leaders are only as good as how they lead during times of uncertainty and fear.
As individuals, we tell people the most about who we are when everything goes wrong. These times are also when we stand to learn the most about ourselves.
From a financial standpoint, companies prove their worth when they show how they cope when something fundamental changes in the market or there’s a financial crisis.
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