Don‘t always look at the brighter side! - Deepstash
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Don‘t always look at the brighter side!

Don‘t always look at the brighter side!

We tend to measure performance by what happens when things are going well. Yet how people, organizations, companies, leaders, and other things do on their best day isn’t all that instructive. To find the truth, we need to look at what happens on the worst day.

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From an individual standpoint

From an individual standpoint

As individuals, we tell people the most about who we are when everything goes wrong. These times are also when we stand to learn the most about ourselves.

Your kids might not remember how you behaved on a relaxed, sunny Saturday. But they’re sure to remember how you behave...

22

75 reads

From a product standpoint

From a product standpoint

Products and services are only as good as they are when they break, not when everything is functioning fine.

Even if you’ve had a positive view of a product or service for years, a problem that takes forever to fix or a hostile response when you ask for help will no doubt ...

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96 reads

It's easy when it's brighter

“Anyone can steer the ship when the sea is calm.” —Publilius Syrus

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113 reads

From a customer standpoint

From a customer standpoint

From a customer standpoint, companies are only as good as how they behave in a public relations crisis.

Reputations are fragile. One incident of bad behavior will linger in the minds of customers for a long time.

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100 reads

From a financial standpoint

From a financial standpoint

From a financial standpoint, companies prove their worth when they show how they cope when something fundamental changes in the market or there’s a financial crisis.

Like companies, investors might be able to perform well in ideal conditions due to luck. But when the marke...

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53 reads

From a leadership standpoint

From a leadership standpoint

Leaders are only as good as how they lead during times of uncertainty and fear.

Ask anyone to name the finest leaders in the history of their country and they’re not likely to name those who were in power during calm, peaceful times.

They’ll name those who were at th...

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58 reads

CURATED FROM

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heisenberg

Digital marketing at dentsu. Invested in the symbiosis of marketing, psychology, and design. Photographer at heart.

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Check what’s going well and what isn’t? Plan, set big goals or adapt your approach. 

Listening to the other side

We tend to focus on what we're going to say next in conversation and we fail to understand the counterargument and really listen to the other party.

Demonstrate that you're listening by reframing their position in your words and then ask for confirmation that you have it right.

Don’t let the vague fears drag you down.

When you start to ground a fear and begin to look at it with your feet firmly planted on the ground then you most often realize that the worst that could happen isn’t really that bad.

...you can also probably start listing and taking action on a few things that will reduce the likelihood of...

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