"I want to help"

If you tell someone to calm down, they will probably not calm down.

Instead, validate the person's feelings and assure them you understand. Saying, "I can see you are upset, and I want to help," will go further to calm them.

We cannot control another person's behavior nor change it.

• Once you understand that, let go of judgments and accept the person. Give them space to share their thoughts and feelings. It doesn't mean you condone their behavior, but you can respect their feelings.
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Although it is scary and hard, immersive practice is by far the most effective. When the person you're speaking with sees that you don't understand, they will automatically try to simplify what they communicate.

If you don't want to speak yet, you can also try reading or watching movies, u...