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Similar ideas to "I want to help"
If you tell someone to calm down, they will probably not calm down.
Instead, validate the person's feelings and assure them you understand. Saying, "I can see you are upset, and I want to help," will go further to calm them.
We cannot control another person's behavior nor change it.
If it is essential that if you have to disagree with a chronic complainer, you can ask this simple question: "Do you want my opinion?"
The complainer then has to give you permission to share a different perspective, but don't try to convince them. Say "I hear what you'...
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