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Instead of saying, “We’re going to address this situation . . . ” try words like solve, fight against, or reduce, which communicate action. Other swaps to consider that are more meaningful and decisive:
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If you tell someone to calm down, they will probably not calm down.
Instead, validate the person's feelings and assure them you understand. Saying, "I can see you are upset, and I want to help," will go further to calm them.
If it is essential that if you have to disagree with a chronic complainer, you can ask this simple question: "Do you want my opinion?"
The complainer then has to give you permission to share a different perspective, but don't try to convince them. Say "I hear what you'...
Although it is scary and hard, immersive practice is by far the most effective. When the person you're speaking with sees that you don't understand, they will automatically try to simplify what they communicate.
If you don't want to speak yet, you can also try reading or watching movies, u...
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