"It ain't what you don't know
that gets you into trouble.
It's what you know for sure
that just ain't so."
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Conflict resolution
Motivating and inspiring others
Delegation
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Similar ideas to - Mark Twain
“It ain’t what you know that gets you into trouble. It’s what you know for sure that just ain’t so.”
It is a cognitive bias that describes the fact that when you know something, it's very difficult to know what it's like not to know it.
The things you know seem so obvious to you and you assume that everyone else knows them too.
Find related information people already know and expand on that. For example, understanding what a blog is can be described as "it's a magazine, but online." That's incredibly simplistic, but it gets the point across.
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