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10 Common Communication Mistakes - Avoiding Communication Blunders and Misunderstandings
Using a "One-Size-Fits-All" Approach
You may overlook people's different personalities, needs and expectations with a One-size-fits-all approach.
Your communications need to address those differences as much as possible so that everyone can benefit from your session.
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Key Ideas
Effective communication
... is imperative for every successful business. Poor communication inevitably causes misunderstandings, confusion and conflicts that hinder productivity and professi...
Effective Communication is vital in business
- It helps to create effective brand messaging. It determines how your brand is perceived and also builds trust with customers.
- Customer service relies on good communication. "60% of consumers have stopped doing business with a brand due to a poor customer service experience." Microsoft’s 2016 Global State of Customer Service Report.
- It enables positive team relationships. Effective communication helps to unite teams and create a safe environment to express themselves.
It helps to prevent misunderstandings and conflicts. It can help to defuse a potentially explosive dispute while bad communication can set it off.
Worst Communication Mistakes
- Using a One-Size-Fits-All Communication Approach. Tailor the communication style to the intended audience.
- Speaking More and Listening Less. Listen to what is said, how it is said, and to what is not said.
- Assuming Instead of Asking More Questions.
- Using Negative Tone. Choose words carefully to eliminate negative reactions.
Avoiding Difficult Conversations.
Reacting, Not Responding.
Not Keeping an Open Mind. Accept and respect differences, listen without judgment and consider all sides of an issue.
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Key Ideas
Failing to Keep a To-Do List
The trick with using To-Do Lists effectively lies in prioritizing the tasks on your list. Many people use an A – F coding system (A for high priority items, F for very low priorities).
Not Setting Personal Goals
Goals give you a destination and a vision to work toward. When you know where you want to go, you can manage your priorities, time, and resources to get there. Goals also help you decide what's worth spending your time on, and what's just a distraction.
Not Prioritizing
It's essential to learn how to prioritize tasks effectively if you want to manage your time better.
Determine if a task is high-yield and high-priority, or low-value, "fill in" work. You'll manage your time much better during the day if you know the difference.
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Key Ideas
Assertive communication
It empowers you to draw necessary boundaries with people that will allow you to get your needs met in relationships without alienating others and without letting resentment and anger creep i...
Be factual, not judgmental
... especially when it comes to things you don't like.
When approaching someone about the behavior you’d like to see changed, stick to factual descriptions of what they’ve done that has upset you, rather than using negative labels or words that convey judgment.
Be accurate and avoid exaggerations
Being factual about what you don't like in someone's behavior (without overdramatizing) is an important start.
The same should be done in describing the effects of their behavior. Don’t exaggerate, label or judge; just describe.