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There are calculations that you can use to figure out your teamâs capacity, and they can be a helpful starting point. But, while those formulas work well on paper, they fail to account for the human emotions and experiences that impact our work.Â
Thatâs why the best way to get an accurate read on workloads is to have honest and candid conversations with team members. Even a brief weekly check-in provides an opportunity for them to share if theyâre feeling stretched thin or if they have some wiggle room to take on some additional responsibilities.Â
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Open communication is crucial, but itâs not a fix-allâespecially since people arenât always comfortable getting vulnerable and honest with their managers. In fact, more than half of employees admit that theyâre afraid to discuss their mental health with their boss.
Continuing to prioritize opportunities for feedback and conversations can help them slowly start to realize that youâre in their corner. But, in the meantime, itâs also your responsibility to maintain a high-level overview of whatâs happening on your team so that you can take steps to address workload issuesâeven before theyâre dropped on your lap or in your inbox.Â
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Little will frustrate your team members more than to listen to their feedback and not make any changes. Their resentment will fester (not to mention, their burnout will increase) while you either keep going as normal or continue to tell them, âWe just have to get through this busy time. Or this project. Or this quarter. And then we can reevaluate.â
Yet, thatâs what far too many managers do. 59% of employees say that their employer has asked for their feedback, but 18% of employees say they donât actually see any meaningful changes following those conversations.
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There are things you can do to shift around priorities, reassign tasks, and extend deadlines to relieve some pressure on your team.Â
But, hereâs the hard-to-hear truth: No amount of juggling will fix a workload thatâs overwhelming in the first place.Â
Thatâs why you need to recognize when itâs time to set firm boundaries for your team, such as:Â
These types of decisions can be hard to make (especially for leaders who are used to saying âyesâ and making it work), but itâs part of the responsibility of being a manager.Â
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"The pessimist complains about the wind. The optimist expects it to change. The leader adjusts the sails.â- John Maxwell
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