Digitalization driven by the pandemic has accelerated and transformed management’s ability to track what and how workers are doing.

Many workers rationally fear that enhanced monitoring empowers management — and micromanagement — at their expense. When experienced as c...

The ongoing digital transformation in employee monitoring effectively squeezes people between values-driven visibility and visibility-driven values.

• The former celebrates creating ever-greater visibility around core values and compliance.
• The latter emerges as increased visibil...

The larger organizational call to action should be clear: Visibility is an enterprise asset that requires purpose, policies, and management. Return on visibility — the belief that measurable value can be had from ethically monitoring people and processes — is more than a provocat...