How to manage the hidden risks in remote work | MIT Sloan

Companies are struggling to balance employee and public health with the maintenance of basic operations. The obvious answer is to go virtual and work from home.

But it is not that simple. Companies gain a subtle but profound value from social interaction. Productivity and sound decision-making rely heavily on informal communication, like coffee breaks. Employee trust relies on daily in-person interactions like nods of courtesy, morning greetings, and so on. Specific strategies can be implemented to preserve the social fabric essential to success.

The quality of online conversations can lack much of the interpersonal richness present in in-person discussions.

Conversations could be monitored with RIFF Analytics, for example, that uses artificial intelligence to analyze online conversation dynamics and provide real-time personalized feedback to each participant: Is anybody dominating the conversation? Is discussion as inclusive as it should be?