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Working Remotely
There is ongoing turbulence in the workplace due to the uncertainties provided by the new virus, resulting in a whole lot of people working from home. Normally the work-from-home policies are established in advance, and employees are trained for the same, but current circumstances are not allowing for any transition time.
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Common Challenges of Remote Work
Even high-performing employees can face a decline in job performance and engagement when working remotely. This can be due to:
- Lack of face-to-face supervision, which leads to a two-way communication gap and even mistrust.
- There is a delay in the procurement of information as remote workers aren’t able to sense the atmosphere and real-time events at the workplace, leading to a lack of ‘mutual knowledge’.
- A sense of isolation among remote workers, leading to a feeling of less belongingness within the organization.
- Distractions at home due to unplanned work-from-home transition, with employees balancing childcare and many other responsibilities along with work.
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Improving Engagement And Productivity
A few specific, research-backed steps that can be taken to improve the engagement and productivity of remote employees:
- Establishing Structured Daily check-ins, by establishing a daily call or touchpoint.
- Providing several different communication technology options, using virtual communication tools like Slack, Zoom, Microsoft Teams etc., and making use of video conferencing.
- Establishing clear rules of engagement for communicating with the coworkers or the managers, according to the levels of urgency.
- Providing opportunities for remote social interaction by talking about non-work activities, thereby reducing the feeling of isolation among remote workers.
- Offering encouragement and emotional support by listening to the workers, acknowledging their stress, and keeping their needs and issues in focus.
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