Balancing Empowerment and Accountability Is Vital in Team Management
entrepreneur.com
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The essence of empowerment
At its core, empowerment is about giving employees control over how they carry out their roles.
- It's not uncommon for businesses to require employees to complete processes that have been developed exclusively by their managers. When that’s the culture, that is not an environment of empowerment.
- When companies empower employees, there’s suddenly a fresh voice in refining systems and optimizing outcomes, and the focus of management moves from overseeing tasks to defining goals and staying focused on results.
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Empowerment: The required steps
In the course of a busines shifting to a more employee-empowered structure, communication is critical, including leaders sharing with employees ample information about the goals they are pursuing, as well as expecting that employees will share more feedback and solicit more advice.
This requires a higher level of transparency from leaders than they might be accustomed to, but it will help give them additional awareness of how projects are proceeding.
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When empowerment goes wrong
Being self-directed isn’t for everyone; if employees simply don’t want to be, or haven’t spent significant time training to be self-directed, success won’t be easy.
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Balancing with accountability
- Empowerment must be balanced with accountability; as employees are given more power to control how they work, they need to be given more responsibility for the output.
- When goals are clearly articulated and feedback regularly provided, it’s easier to gauge if employees have the understanding and resources that they need to hit their goals.
- It’s not wise to simply ignore a problem, certainly, but if you are committed to building a culture of empowerment, you can’t solve every issue.
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