The key to getting business people and developers to work well together, and building a world-class engineering culture, is for the business people to share problems, not solutions, with the developers.
So bringing developers into the big issues you're trying to solve and leveraging their full skills.
An open learning environment is where the company is receptive to not having all the answers, is comfortable with uncertainty, and strives to get better every day.
It means being flexible instead of rigid and having a culture where people continually seek the truth. You want knowledge and truth to win, not politics.
Ask your developers what happens after an outage.
A company's structure built on teams of around ten people is a way to scale up a company without losing the urgency, focus and quality of talent that characterises a startup by building a large company out of what are essentially many startups.
Make sure your customer feel you're on their side.
Encourage developers to talk directly with customers, listen on a call or attend a meeting with customers regularly to get a human connection with the customer and understand their problems better.
Ask your developers what customer problems are they solving/working on?
The core of Agile is the ability to move quickly and easily, change direction quickly and respond to changing inputs.
A Product Manager or leader needs to question the following:
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