7 keys to create psychological safety at work - Deepstash
7 keys to create psychological safety at work

7 keys to create psychological safety at work

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7 keys to create psychological safety at work

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7 keys to create psychological safety at work

Psychological safety plays a key role in fostering innovation and collaborative group dynamics where all team members feel comfortable being themselves.

psychological safety at work

In psychologically safe teams, employees feel accepted and respected. Psychological safety also helps foster a more inclusive work environment, which opens the door to greater creativity, innovation, and increased employee retention.  

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What is psychological safety?

A team climate characterized by interpersonal trust and mutual respect in which people are comfortable being themselves.

 Here are five dynamics for high-functioning teams:

  • Dependability: Workers count on one another to do high-quality work.
  • Structure & clarity: Roles, goals, and execution plans for the team are clear.
  • Meaning of work: Workers are doing something that is personally important to each of them.
  • Impact of work: Workers believe the work they’re doing matters.
  • Psychological safety: Workers can take risks on the team without feeling insecure or embarrassed.

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The four stages of psychological safety

1. Inclusion safety: Members feel accepted as a part of the team – they’re wanted, appreciated, and don’t feel excluded from the group.

2. Learner safety: Team members are able to ask questions, experiment, make mistakes, admit when they make mistakes, and even ask for help.

3. Contributor safety: Members feel safe to offer their own ideas without fear of embarrassment or ridicule. They’re adding value to the team and making a difference.

4. Challenger safety: Group members can question others (including those in authority) and suggest significant changes to ideas, plans, or processes.

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Keys to cultivating psychological safety at work

It’s clear that organizations seeking to empower their people and improve performance should be focusing on psychological safety, but what does that look like in action? Learning and development teams can help cultivate psychological safety at work by taking the following 7 steps.

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1. Foster inclusivity

Allowing employees to be their authentic selves at work helps break down barriers toward the first stage of psychological safety – inclusion safety.

To ensure that all members of a team feel like they belong:

  • Equip leaders to promote inclusive workplace practices and learn the six Cs of inclusive leadership.
  • Facilitate open conversations during learning programs where employees can share their authentic perspectives.
  • Train recruiters and hiring managers to identify and manage their own implicit biases.
  • Monitor inclusion within their organizations using Gartner’s seven key dimensions.

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2. Create a feedback-driven culture

Honest, fair feedback is a core tenet of a psychologically safe workplace. As workers progress through the learner safety stage of psychological safety, they need to be able to learn from their peers and admit mistakes, all in the spirit of learning and growth – without the threat of demerits or performance documentation.

To help create a culture in which this is encouraged, offer training programs that teach employees how to give feedback appropriately and why it’s important to do so.

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3. Leverage leadership

A positive team climate is defined as an environment where team members value one another’s contributions, care about one another’s well-being, and have input on how the team carries out its work.

Leaders are responsible for setting the tone for this type of climate through their actions and more specifically, their leadership techniques.

A positive team climate is an environment where team members value one another’s contributions, care about one another’s well-being, and have input on how the team carries out its work.

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4. Build emotional intelligence

Offering employees lessons on emotional intelligence can directly impact levels of psychological safety at work. Emotional intelligence training includes topics such as how to sense the emotional states of team members and build positive working relationships.

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5. Increase trust

Humans have been hardwired to process challenges by a boss, co-worker, or subordinate as a life-or-death threat.

Because of these evolutionary responses, challenger safety is perhaps the most difficult stage to reach on the path to psychological safety. But building trust can counteract this challenge.

Trust can either be a roadblock or a highway, but demystifying trust is a key step in building it. Teams should talk openly about specific actions that can help members trust one another more – such as transparency around daily tasks or timeliness when turning projects in.

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6. Measure psychological safety

It’s important to continue monitoring psychological safety at work as it does evolve over time. Here are a set of questions to measure psychological safety among work teams.

  • If you make a mistake on your team, is it held against you?
  • Are you able to bring up problems and tough issues?
  • Do people on the team sometimes reject others for being different?
  • Is it safe to take a risk?
  • Is it difficult to ask other team members for help?
  • Do people on the team deliberately act to undermine your efforts?
  • Are your unique skills and talents valued and utilized?

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7. Be intentional when remote

Virtual interactions can be more beneficial than we realize for creating psychological safety.

Although screens can make it harder to read body language, they can also help employees practice active listening during calls. In person, it can be socially awkward to make eye contact for long periods of time. Video calls remove this barrier, so team members might be able to pick up on social and emotional cues more, and better understand what the speaker is saying as a result.

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Final note

Studies have shown that organizations which cultivate a growth mindset – one where it’s okay to fail – have happier employees and more innovative cultures. Supervisors in such organizations rate their teams as more collaborative as well.

Building psychological safety at work comes naturally in this sort of culture. Teams can work with leaders to establish these norms. Organizations that put psychological safety first in these ways will be the ones that thrive.

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Psychological Safety Quote

“While good leaders care about business impact, great leaders focus more on psychological impact”

-Narayanan Palani

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CURATED BY

tomjoad

Introverted Extravert

CURATOR'S NOTE

7 Keys to Create Psychological Safety at Work

MORE LIKE THIS

For too long we have let companies applaud us for being workaholics without considering our mental health and wellness issues. This article shows those in leadership roles, how they can prioritize our psychosocial health just as much as they focus on our physical safety.

Creating a workplace environment that promotes psychological safety is an art, and there is no silver bullet. There are unspoken agreements, company-wide values, leadership qualities, and technology to help support this ongoing work.