Kirti Somani's Key Ideas from The New One Minute Manager
by Kenneth H. Blanchard, Spencer Johnson

The first half minute

1. Praise people as soon as possible
2. Let people know what they did right- be specific
3. Tell people how good you feel about what they did right, and how it helps.

Pause

1. Pause for a moment to allow people time to fell good about  what they've done.

The second half minute

1. Encourage them to do more of the same.
2. Make it a clear you have confidence in them and support their success.

If the goal is clear, a one minute redirect works well when you:

The First half minute

1. Re-Direct people as soon as possible.
2. Confirm the facts first, and review the mistake together- be specific.
3. Express how you feel about the mistake and its impact.

Pause

1. Be quiet for a moment to allow people time to feel concerned about what they've done.

The Second half-minute

1. Remember- To let them know that they're better than their mistake, and that you think well of them as a person.
2. Remind-That you have confidence and trust in them, and support  their success.
3. Realize-when the Re-Direct is over, it's over.