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The Rules of Leadership Generosity
- Don't cap compensation. If someone does an amazing job, pay them an amazing amount.
- Know sugarcoating is lying. Provide honest, specific feedback, even if it's hard to hear.
- Find poor performers another role or get them out. It's unfair to keep them in roles in which they're unsuccessful.
- Know their goals are just as important as yours. When you help someone with their goals first, they'll help you more.
- Hire people who want to start their own businesses. If their personal goal is to leave your company and start their own business, help them get there. They'll stay with you longer.
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Leadership Generosity: The Personal Touch
- Shine a light on the path forward. Communicate a clear vision that people can grasp and understand.
- Delegate work and get out of their way. Give them work to do. Let them learn failure and success without handholding.
- Give them your direct phone number. Be generous with your time. Be available. Instead of telling them, "My door is always open," tell them if they contact you, you'll come to them.
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Leadership Generosity: Moving Forward
- Make sitting in on other team meetings normal. Let your team members sit in on other teams' meetings so they can learn more than is required to do their current job.
- Do not allow people to get stagnant. Always give new nonrepetitive work at increasingly more complex levels.
- Failure is not a bad word. Allow people to experiment without fear, in a way that feels safe doing so. Failure should be celebrated. Full stop.
- Blame yourself first. Before blaming them, find out if you provided clear direction, clear expectations, sufficient resources, and did the system allow them to do their job?
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The Bottom Line
Generous leadership is different from paying a high salary, though fair compensation is table stakes.
Being generous means truly wanting what's in your team's best interests, so in return, you will get what you want and what your business needs: engaged associates who reciprocate by doing their best without ever being told to do so. Autonomous excellence.
It's not only about giving more money. It's about giving more respect.
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