Kaori Tenshi's Key Ideas from Talk Lean
by Alan Palmer

Balance making the other person comfortable with sharing your goals.

Pay attention to sentence structure:

• If you want clarity use the past + you: “What did you mean by what you just said?” 
• to show forcefulness use present + I/me: “I need,” “I like” and “I want.”
• to go in problem solving mode and identify a common solution use future + we/us

Non verbal communication is important to reinforce your message and conflicting signals can cause lack of trust or confusion.

Make sure your ideas have been fully understood and that everyone is happy with how the meeting went.

In a more informal setting:

1. What do you think of what I said here?
2. What did you think of the meeting?
3. In a more personal discussion, you may ask: What do you think about me?