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Metrics Versus Experience

Metrics Versus Experience
Some decades ago, if you wanted to build a great experience, you’d take a deep breath, close your eyes, and mutter a prayer to that oracle of answers: your gut. But as our ancestors learned to…


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Value In Numbers

Value In Numbers
  • Doing something people find valuable should be able to push your metric scores up, as a by-product. This is the real-world proof of quality in this age.
  • Similarly, if we do something, and the metrics go down, it’s a clear indication the action was wrong, no matter how right it seemed.
  • Numbers speak and provide a clear and tangible ‘score’ to rally a team around.




Pitfalls Of Metrics

Just like statistics, anything with numbers can be selective honesty.

  1. If the click-through-rate or the percentage of people clicking on your ad is increased, does it mean better earnings? It won’t work if the ad is just a false click-bait.
  2. If people spend less time on your app, does it mean it is a failure? That can also mean it gets the job done fast, and depends on what your app is supposed to do.
  3. Certain metrics provide information that is irrelevant or disposable, wasting our time.



Things That Cannot Be Measured

Certain things cannot be measured just by the number of likes and shares.

The way a product is designed, how simple and intuitive it is, the consumers trust in the product, their love and hate towards it, how they interact with other products, and how they use it as time passes.



When Metrics Fail

  • Adding new features makes the metrics go up, but it fails when we keep adding newer features, making the application bloated.
  • The brand power, of big brands like Apple or Nike, is hard to track on mere numbers, and the goodwill or trust they enjoy due to their past work is hard to put down in metric numbers.
  • Current behaviour cannot accurately predict future behaviour due to the inherent complexity and unpredictability of where technology and consumer preference goes.



Rules For Great Metrics

  1. Use retention as a way to assess your market-product fit, as it tells you how valuable the customers find your product after they stop using it.
  2. Understand the steps your customers have to take to get to your product, and if you can eliminate extra steps.
  3. Focus on key data, and do not waste time on unimportant metrics.
  4. Ask yourself what information you want from the customers to increase sales.
  5. Understand the metric goals clearly, not just on face value.
  6. Use counter-metrics to stress-test your figures.
  7. Pair your hard data with qualitative research like usability testing, focus groups and surveys.




Peter Drucker

“You can’t manage what you can’t measure.”

Peter Drucker

Discover Your Values

Being able to achieve a success metric is hard, but knowing which metric to achieve is even more important. Discover what you value and choose your own metrics for success, otherwise, your environment will dictate it for you, which could be unfulfilling for you.

Work towards your own idea of success and don’t let “FOMO” make you feel like a failure because you’re not meeting someone else’s metrics for success.

Peter Drucker

Peter Drucker

“There is nothing quite so useless as doing with great efficiency, something that should not be done at all.”

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Personal & Individual OKRs (Objectives and Key Results)

Personal OKRs are for your personal life, individual OKRs are for performance tracking at work.

Why Use Personal OKRs?

We all want things from life, but life wants things from us too.
  • How do you accomplish the things that are important to you, but aren’t urgent? 
  • How do you move forward when life is screaming at you to focus on now?

From Goal setting to Goal achieving.

  • First, Close Out the Last Quarter with Learning. Take the last week of the quarter to grade last quarter’s OKR set. Reflection is the key to accelerated learning.
  • Will you Explore or Exploit Next Quarter?How much time should you spend exploring new possibilities, and how much exploiting ones you have proven work?
  • Focus on Won’t Get Done. OKRs for things you’re worried you’re NOT going to do, not for tracking things you will.

How to spot toxic self-esteem

Toxic self-esteem is easy to notice. One can see a disconnect between how the person sees himself, and how the world sees him.

It is your coworker who’s incompetent in their job but t...

Lasting high self-esteem

Self-esteem is how we think we are doing in our own worlds. It is made up of an internal valuation of ourselves. It cannot be an objective assessment, as we decide what our metrics are.

Prioritize your good self-esteem (for instance, how honest or compassionate you are) over the toxic ones (how nice your shoes are.)

Accept your low self-esteem

First, give yourself the headspace to work on a solution by accepting your feelings surrounding your low self-esteem. Your feelings are temporary. Accept them for the moment. Don't cover them up. Don't try to overcompensate for them.

Put your focus on the skills you need to acquire, not on how you feel.